Aurili Blog

Insights, tips, and updates on AI assistants, telephony, and Conversational AI.

AI TechnologyMay 13, 2025

Voice AI in Customer Support: Opportunities and Challenges

An analysis of the potential and hurdles in using voice AI and LLMs like ChatGPT in customer service, from data quality to prompt engineering.

Aurili Team (HI)7 min read

Data UsageFeb 27, 2025

Voice AI Agents in Business: Why Document-Based Contextual Knowledge is Crucial

Learn why connecting to company documents and contextual knowledge makes a crucial difference for the quality, correctness, and usability of Voice AI agents.

GPT-o3 (AI)12 min read